Last Updated: November 15, 2023
At FinnCasino, we strive to provide a fair and transparent approach to refunds for purchases made within our social casino games. This Refund Policy explains the conditions and procedures for requesting refunds, and is designed to be clear and fair to all our users.
Please note that our services are provided on an "as is" and "as available" basis, and our games involve virtual currency and virtual items that have no real-world value. This policy applies only to purchases of virtual currency and in-app items made directly through our platform or through authorized app stores.
1.1 FinnCasino offers social casino games for entertainment purposes only. Our games may include:
1.2 Important: All virtual currency and items:
1.3 When you make a purchase, you are buying a limited license to use virtual items within our games, subject to our Terms and Conditions.
2.1 As a general rule, all purchases made in FinnCasino games are final and non-refundable, except in specific circumstances described in this policy or as required by applicable law.
2.2 Our no-refund policy is based on the nature of digital content delivery, where virtual currency and items are delivered immediately upon purchase and can be used instantly in the game.
2.3 However, we recognize that there may be exceptional circumstances where a refund may be appropriate, and we review these situations on a case-by-case basis.
3.1 We may consider refunds in the following exceptional circumstances:
3.2 The following situations are generally not eligible for refunds:
4.1 All refund requests must be submitted within 14 days of the purchase date.
4.2 For unauthorized purchases, particularly those involving minors, we may consider requests beyond the 14-day window if there are extenuating circumstances and proper documentation is provided.
4.3 For technical issues where purchased items were not delivered, please report the problem as soon as possible, preferably within 48 hours of the purchase.
5.1 For Purchases Made Through App Stores:
If you made a purchase through Apple App Store, Google Play Store, or another third-party platform, refunds are primarily handled by these platforms according to their own refund policies:
5.2 For Purchases Made Directly Through Our Platform:
To request a refund for purchases made directly through our platform, please submit a request with the following information:
Submit your request via:
6.1 Upon receiving your refund request, our customer support team will:
6.2 We will notify you of our decision via email. If approved, we will process the refund through the original payment method when possible.
6.3 Please note that even if a refund is approved, the virtual currency or items purchased will be removed from your account. If the virtual currency has been partially spent, the cost of used items may be deducted from the refund amount.
7.1 If your refund is approved, processing times vary depending on your payment method:
7.2 Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your financial institution or payment provider.
8.1 If you have activated a recurring subscription in our games:
8.2 To cancel a subscription:
8.3 For subscription refund requests, we generally follow the same criteria as other purchases, but may also consider issues related to accidental subscription renewals if reported promptly (within 48 hours of the renewal charge).
9.1 Our services are intended for users who are at least 18 years old. However, we recognize that sometimes minors may access parents' or guardians' devices and make unauthorized purchases.
9.2 If your child has made unauthorized purchases:
9.3 We review these situations on a case-by-case basis and may request additional information to verify the circumstances.
10.1 To maintain the integrity of our games and services, we monitor for patterns of refund abuse.
10.2 Users who exhibit patterns of purchasing virtual currency or items, using them, and then requesting refunds may:
10.3 We reserve the right to deny refund requests if we have reason to believe they are fraudulent or abusive.
11.1 This Refund Policy may be superseded by local consumer protection laws in your jurisdiction. We comply with all applicable laws regarding refunds and digital content.
11.2 If you reside in a country or region with specific consumer rights laws that provide for statutory refund rights beyond what is described in this policy, those statutory rights are not affected by this policy.
11.3 For European Union residents: In accordance with EU consumer protection law, you have the right to withdraw from purchases of digital content within 14 days without giving any reason, unless you have expressly consented to the immediate delivery of the content and acknowledged that you lose your right of withdrawal as a result.
12.1 We may update this Refund Policy from time to time. The updated policy will be posted on our website with a revised "Last Updated" date.
12.2 Your continued use of our Services after any changes to this Refund Policy constitutes your acceptance of the changes.
12.3 We recommend that you review this policy periodically to stay informed of any updates.
If you have questions or concerns about our Refund Policy, please contact us at:
FinnCasino GamesFinnCasino provides social casino games for entertainment purposes only. Our games do not offer real-money gambling opportunities or prizes with monetary value. Virtual currency used in our games has no real-world value and cannot be cashed out or exchanged for money or prizes.